We would like to present how a small team provides technical support, software development and instructor training for the central Moodle at the University of Alberta with about 40,000 users. Topics include:
- Background and history of running the central LMS at the U of A
- Software development: how we handle feature requests and plug-in development
- Automation: user account management, course creation and enrollment synchronization with the Student Information System
- Technical support: how we handle tier 1, 2, and 3 support
- Training: how various types of training sessions were developed to accommodate teaching staff’s pedagogical and technical needs
- Challenges, lessons learned and discussion
